Delivery & Returns

Delivery

Quality & Service go hand in hand and for us it is of great importance to make sure you receive both. That means we offer free shipping for a purchase of minimum of 150 AED in all of UAE

We ship directly from our warehouse in Dubai to make sure to deliver your product as soon as possible.

 Estimated Delivery Times         Country

1-2 Days - 30 AED (Free from 150AED)

 Dubai
1-5 Days 30 AED(Free from 150AED)  Rest of UAE
4-10 Days 35 AED(Free from 250AED)  GCC/Saudi Arabia
7-14 Days 30 AED(Free from 250AED)  Kazakhstan
7-21 Days 30 AED(Free from 250AED)  CentralAsia
  

 

Returns

We believe in our Quality, and we believe in transparency. If for some reason you don't like our product we offer a 30 day money back guarantee. You can Return or Exchange an item(s) within 30 days of receiving them. They must be returned in original conditions, unused and undamaged. We reserve the right to refuse any returns if it does not match our policy.

You can send your return/exchange request by contacting our customer support. Either via email at contact@farinamorelli.com or easiest is via whatsapp at number: 

* Money will be refunded to the same account you used to pay with. We process the return immediately after we receive the product and you should receive your funds within 3-7 business days, depending on your bank.

For further questions please message us at:

Whatsapp: +971585084853

https://wa.me/971585084853

Email: contact@farinamorelli.com

We try to reply within 24 hours.